Investigating the Career Development Structure of Administrative Employees in a Public Hospital
Abstract:
This qualitative case study explores the career development structure for administrative employees in a public hospital in Mindanao, Philippines, with the aim of evaluating its impact on work commitment and proposing strategic enhancements. Drawing on in-depth interviews with six administrative personnel, the study captures their lived experiences, perceptions, and challenges within the hospital’s career advancement system. Thematic analysis revealed four major concerns within the existing structure: lack of clear promotion criteria, misaligned training programs, scheduling barriers that hinder participation, and preferential training opportunities for higher-ranking staff. In relation to work commitment, participants identified both positive and negative effects, including increased motivation, enhanced engagement, diminished morale due to vague growth pathways, and weakened loyalty stemming from inconsistent training access. The findings emphasize that a well-structured and inclusive career development system plays a critical role in sustaining employee commitment in the healthcare sector. Recommendations include establishing transparent promotion guidelines, aligning professional development with job roles, and ensuring equitable access to training opportunities across all administrative levels.
Keywords: administrative personnel, career development, employee commitment, public hospital
Indexing
