Exploring the Experiences of the End-Users on the Procurement Process of Educational Technology in the Department of Education (DepEd) in Iligan City
Abstract:
This qualitative study explores the experiences of end-users in the procurement of educational technology (EdTech) within the Department of Education (DepEd) Iligan City. Guided by an exploratory case study design, the research focused on the perspectives of five purposively selected participants, including school administrators, education program supervisors, and technical staff. Data were gathered through semi-structured interviews and document analysis. Thematic analysis revealed multiple challenges in the procurement process: delayed fund disbursements, prolonged bidding procedures, limited financial resources, unavailability of EdTech in the local market, substandard purchases due to the lowest-bidder policy, and high maintenance costs. In response, participants adopted various coping strategies such as prioritizing essential items, promptly submitting procurement requests, collaborating closely with procurement offices, expediting documentation, and upholding financial accountability. Insights gained underscored the importance of conducting clear needs assessments, aligning budgets with educational priorities, engaging in strategic planning, and seeking expert consultation.
Keywords: educational technology, end-users, procurement process
Indexing
